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Claims & Disputes Strategies

We will leverage our expertise and experience to enhance your efforts in managing claims and disputes

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How it works

Our team of experts will guide you through every step of the process, making sure your interests are protected and working towards a fair resolution:

  • Initial Consultation

    We start with a confidential consultation to understand the specifics of your case. We'll listen to your concerns, gather relevant information, and determine the strengths and weaknesses of your position

  • Case Assessment & Strategy

    Our experts will thoroughly analyze your case, identifying the key issues and potential courses of action

  • Negotiation & Mediation

    In many cases, you will be able to use the strategy we create to resolve disputes through negotiation or mediation, which will help you avoid the expensive process of litigation

  • Resolution

    We’ll guide you through the process of disputing the transaction and if that fails, we’ll help you reach the appropriate regulator who will assess your case for potential retrieval

Digital asset disputes can be complex and stressful, but that shouldn’t hold you back. We understand that you’re facing some unique challenges right now, which is why our experienced team of professionals is here to guide you through the process. We'll help you fight for your rights, protect your interests, and make sure you get the best possible outcome.

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Official Partners:

Money Back Ltd. (trading as Payback), Israeli company No. 515711653, is authorized and regulated in Israel & operates globally.
In Australia, we’re registered with ASIC as Money Back (Aust) Ltd. (ARBN 678 842 236) & are an AFCA member No.109819. In the EU, we provide full support services in compliance with all applicable laws and regulations. In the UK, we operate under an FCA-recognized legal exclusion. In the US, we’re approved to operate and follow applicable compliance requirements and a fixed payment structure.


Disclaimer: Services are limited to blockchain analysis, crypto tracing, investigative reports & advice or advocacy in referrals to law enforcement and civil counsel. We do not provide financial services, asset/fund management, or investment advice. Fees: Charged per product/service and case complexity. Prohibited payment methods are not accepted. Note: Law enforcement may require independent verification of tracing & investigation reports. Private firms cannot reverse blockchain transactions, issue seizure orders, or independently freeze exchange accounts.
Recoveries can be lengthy. For self-help options, see our DIY Recovery guide.

Note - Beware of imposters:
a) Our emails end with @payback.com
b) We would NEVER ask you to send us money via Crypto.